At oesii, customer satisfaction is important to us. This Refund Policy explains how refunds, returns, cancellations, and disputes are handled on the oesii platform.
By placing an order on oesii, you agree to this Refund Policy.
oesii operates and manages the Platform to ensure a secure and transparent shopping experience.
We are committed to reviewing refund requests fairly and in accordance with this Policy and applicable laws.
You may be eligible for a refund under the following conditions:
The item received is damaged during shipping
The product is defective or not functioning properly
The item is significantly different from its description
Incorrect product, size, or variant received
Order not delivered within the stated timeframe
Shipment confirmed lost in transit
Double charge due to technical or processing error
Refunds may not be approved in the following cases:
Change of mind after delivery
Minor color or design variations due to screen differences
Incorrect address provided at checkout
Products damaged due to misuse
Items marked as “Final Sale” or “Non-Returnable”
Digital products or downloadable content (where applicable)
To request a refund:
Log in to your oesii account
Go to “My Orders”
Select the order and click “Request Refund”
Provide a clear reason and upload images (if required)
Submit the request within the eligible return window
Refund requests must be submitted within 7 days of delivery, unless otherwise stated on the product page.
If a return is required:
The item must be unused and in original packaging
All tags, labels, manuals, and accessories must be included
Proof of purchase is required
Return shipping instructions will be provided after the request is reviewed.
Refund requests are reviewed based on order details and submitted evidence
Additional verification may be requested if necessary
Once approved, the refund will be processed to the original payment method
oesii reserves the right to decline requests that do not meet policy requirements.
Once approved:
Refunds are processed within 5–10 business days
Payment gateway processing times may vary
Banks or card providers may require additional time to reflect the amount
Refunds will be issued to the original payment method used (PayPal, Razorpay-supported methods, credit/debit card, etc.).
Original shipping charges may be non-refundable unless the issue is due to an error on our side
Return shipping costs may be covered if the item is defective or incorrect
In other approved cases, return shipping may be the customer’s responsibility
Orders can be canceled before dispatch for a full refund.
Cancellation may not be possible once shipped. A return request may be submitted after delivery.
If there is a disagreement regarding a refund request:
oesii will review all relevant information and documentation
A decision will be made in accordance with this Policy and applicable regulations
Payment-related disputes may also be subject to the policies of PayPal or Razorpay.
oesii monitors refund activities to prevent misuse or abuse.
Excessive or fraudulent refund behavior may result in:
Account suspension
Cancellation of future orders
Permanent restriction from the Platform
For international purchases:
Customs duties and taxes are non-refundable
Delays caused by customs clearance are not eligible for refund
Refund timelines may vary depending on country and payment provider
For refund-related questions, please contact:
📧 support@oesii.com
🌐 www.oesii.com
Last Updated: February 2026