🔁 Return Policy – oesii

At oesii, customer satisfaction is our top priority ❤️
We aim to provide a safe, fair, and worry-free shopping experience.

If your order arrives damaged, defective, incorrect, or not as described, you may request a return, replacement, or refund in accordance with this policy.

🧾 1. When You Can Request a Return

You may request a return if:

• The product is not as described or does not match product details.

• The item arrived damaged, broken, or incomplete.

• The item is defective or malfunctioning due to manufacturing faults.

• You received a different item, color, or size than ordered.

Returns for personal reasons (such as change of mind) may be accepted only if permitted under the specific product listing.

🕓 2. Return Window

🇮🇳 Domestic Orders (Within India)

• Returns may be requested within 7 to 15 days of delivery, depending on product category.

• Certain categories (e.g., electronics or fragile goods) may have specific return windows mentioned on the product page.

🌍 International Orders

• Returns may be requested within 30 days of delivery.

• Damaged items must be reported within 48 hours of delivery, with photos or videos as proof.

📦 3. Item Condition for Returns

To qualify for a refund or replacement:

• The item must be unused and in its original condition.

• All packaging, manuals, tags, and accessories must be included.

• Items damaged due to improper use or mishandling may not qualify for a full refund.

• Products returned incomplete or in poor condition may receive a partial refund after inspection.

📱 4. How to Request a Return

To raise a return request:

1. Log in to your oesii account and go to My Orders.

2. Select the item and click Request Return.

3. Choose the reason and upload supporting photos or videos.

4. Add clear notes describing the issue.

5. Submit the request within the eligible timeframe.

Return requests are typically reviewed within 3 business days.

If additional information is required, our support team may contact you.

🚚 5. Returning the Item

Once your return is approved, you will receive return shipping instructions.

Please ensure:

• The product is securely repacked using original packaging.

• All accessories and components are included.

• A trackable courier service is used, and tracking details are uploaded where required.

If the returned item is damaged during transit due to improper packaging, deductions may apply.

💸 6. Return Shipping Costs

• If the return is due to a product defect, damage, or incorrect item, return shipping costs may be covered by oesii.

• If the return is for personal reasons (where permitted), the customer may bear the return shipping cost.

💳 7. Payment Disputes & Refund Handling

🌍 International Orders

• International payments are processed via PayPal.

• Disputes, refunds, or chargebacks are handled according to PayPal’s Buyer Protection policies.

• oesii cooperates fully to ensure timely resolution.

🇮🇳 Domestic Orders

• Payments within India are processed via Razorpay.

• Disputes and chargebacks are managed in coordination with Razorpay.

• Resolution timelines typically range between 7–10 business days, depending on the case.

🔁 8. Refund Process

Refunds are initiated once the returned item is received and verified.

Processing Time:

• Domestic (India): 2–5 business days after verification

• International: 5–7 business days, depending on courier and payment channel

Refunds are issued to the original payment method (PayPal, Razorpay-supported methods, credit/debit card, etc.).

You will receive email confirmation once the refund is processed.

🔄 9. Replacement or Exchange Options

Instead of a refund, you may request:

• A replacement for the same item (subject to availability).

• An exchange for a different variation, where applicable.

The replacement or exchange process begins after the returned item is received and verified.

🚫 10. Non-Returnable Items

The following items are generally non-returnable unless defective or incorrect:

• Personal care and hygiene products

• Customized or made-to-order products

• Perishable or consumable items

• Digital or downloadable goods

🧾 11. Refund Adjustments (If Applicable)

Refund amounts may be adjusted if:

• The item is used, incomplete, or damaged upon return.

• The return shipment is lost due to improper packaging or missing tracking.

• Return shipping was covered but the return reason does not meet eligibility criteria.

🧍 12. Misuse of Return Policy

To ensure fairness, oesii monitors return activities.

Fraudulent or abusive behavior — such as false claims, item substitution, or repeated misuse — may result in:

• Rejection of the return request

• Refund deductions

• Account suspension or permanent restriction

🤝 13. oesii Support & Buyer Protection

If your return or refund issue is not resolved:

• Our support team will review all relevant documentation and evidence.

• A fair and transparent decision will be made in accordance with this policy and applicable laws.

📞 14. Contact Support

For assistance regarding returns or payments:

📧 support@oesii.com
🌐 www.oesii.com
🕓 Monday to Saturday, 10 AM – 7 PM (IST)

📝 Policy Updates

oesii reserves the right to update or modify this Return Policy at any time to improve customer protection and service standards.

Effective Date: October 10, 2025