Shipping – 

oesii (Shipping Policy)

At oesii, we are committed to delivering your orders quickly, safely, and efficiently — whether you’re shopping locally within India 🇮🇳 or internationally 🌍.

Please review our Shipping Policy below for complete details on processing, handling, and delivery timelines.

🏠 1. Domestic Shipping (Within India)

Processing Time:

• All domestic orders are processed and shipped within 24 hours (excluding Sundays and public holidays).

• Once shipped, you will receive a tracking ID via email or SMS to monitor your shipment in real time.

Estimated Delivery Time:

• Standard delivery usually takes 3 to 7 business days from the dispatch date.

• Delivery time may vary depending on location, courier network, or unforeseen logistics issues.

Shipping Partners:

• oesii partners with trusted national couriers such as Blue Dart, Delhivery, India Post, and DTDC to ensure reliable delivery.

Delivery Delays:

• Occasionally, deliveries may take longer than expected due to high seasonal demand, weather conditions, or courier issues.

• oesii appreciates your patience and will assist if delays occur.

Shipping Charges:

• Shipping fees (if applicable) are displayed at checkout.

• Orders above a specific amount (as mentioned on the checkout page) may qualify for free shipping within India.

🌍 2. International Shipping

Processing Time:

• All international orders are processed within 2–3 business days before dispatch.

• You will receive a tracking number once the package ships.

Delivery Options:

• Premium Express Shipping:

  • Estimated delivery within 7 business days after dispatch.

  • Includes priority handling with leading global couriers.

• Standard (Free) International Shipping:

  • Estimated delivery within 15–21 business days, depending on the destination country and customs procedures.

  • Delivery times may vary during customs inspections or due to local courier delays.

Customs, Duties & Taxes:

• International shipments may be subject to import duties, customs fees, or local taxes depending on destination laws.

• These fees are not included in your order total and must be paid by the recipient at delivery.

• oesii cannot predict or control these costs, as they vary by country.

Restricted Destinations:

• oesii may not ship to certain countries due to legal restrictions, sanctions, or carrier limitations.

• If your destination is not serviceable, you will be notified during checkout.

📦 3. Order Tracking

Once your order is shipped:

• You will receive a tracking link via email or SMS.

• You can track your order directly in your oesii account → My Orders → Track Order.

• Please allow up to 24 hours for the tracking information to update after dispatch.

⏳ 4. Handling Time & Delays

• Every order is carefully packed to ensure product safety and protection during transit.

• During holidays, festivals, global disruptions (like customs delays or severe weather), shipping times may extend slightly.

• oesii will notify you via email or dashboard alert if a major delay occurs.

🧾 5. Address Accuracy

• Please double-check your shipping address, contact number, and postal code during checkout.

• oesii will not be responsible for lost, delayed, or misdelivered packages due to incorrect or incomplete address details.

• Any re-delivery due to address errors may incur additional charges.

❌ 6. Failed Delivery Attempts / Returned Orders

If the courier is unable to deliver after multiple attempts:

• The package may be returned to oesii’s warehouse or the seller’s address.

• Re-delivery can be arranged upon request (additional fees may apply).

• Orders marked as “Refused” or “Undeliverable” will be refunded after deducting shipping and handling charges.

💥 7. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact oesii within 48 hours of delivery via email or dashboard support.

• Provide clear photos of the packaging and item.

• oesii will investigate and coordinate with the seller or courier for a replacement or refund per our Return & Refund Policy.

📬 8. Customer Support & Contact

For shipping-related assistance, please reach out to our support team:
📧 support@oesii.com
🌐 www.oesii.com
🕒 Available: Monday to Saturday, 10 AM – 7 PM (IST)

📝 Note

• All timelines are estimated and depend on courier performance, location, and local conditions.

• oesii is not liable for delays beyond its reasonable control (e.g., customs, carrier strikes, natural events).

• oesii continuously works with logistics partners to ensure timely and secure deliveries worldwide.

Effective Date: September 2025